Q: How do I create an account? A: You can create an account during checkout or by clicking the "Sign Up" or "My Account" link on our website. This allows you to track orders, save your preferences, and checkout faster in the future. Q: How is my personal information used? A: We are committed to protecting your privacy. We collect information necessary to process your orders, improve your shopping experience, and, with your consent, send you marketing communications. You can review our full Privacy Policy , for detailed information. Q: How can I unsubscribe trom marketing emails? A: You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email you receive from us, or by adjusting your communication preferences in your account settings.
ORDERING & PAYMENT
Q: How can I place an order? A: Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide your shipping details and choose a payment method to complete your order. Q: What payment methods do you accept? A: We accept PayPal(more payment options coming soon). Q: Is my payment information secure? A: Absolutely. We use SSL encryption technology and partner with trusted, PCI-compliant payment processors. We do not store your full payment details on our servers.
PRODUCTS & CARE
Q: Where are your products sourced/ manufactured? A:We are the factory source, dedicated to quality and ethical manufacturing.Specific sourcing information is available on individual product pages. Q: How do I care for and clean my [Specific Product Type, e.g., Wooden Furniture / Textile Cushions]? A: Detailed care instructions are included with your product and are also available on the product page on our website. Following these guidelines will help maintain the beauty and longevity of your items. Q: Do you offer warranties on your products? A: Many of our products come with a manufacturer's warranty. Please check the specific product description for warranty details. We also stand behind the quality of our items and encourage you to contact us with any concerns.
SUPPORT
Q: How can I contact customer service? A: Our friendly customer service team is here to help! You can reach us via: • Email: [hzsyhsm@gmail.com] • Contact Form: [click the 'Contact us'' button below] • Response Time: We strive to respond to all inquiries within 24 hours during business days. Q: Do you offer trade or wholesale pricing? A: Yes, we have special programs for interior designers and retailers. Please contact us at [hzsyhsm@gmail.com] for more information.
RETURNS & REFUNDS
Q: What is your return policy? A: We want you to be happy with your purchase. You may return most unused and unopened items in their original packaging within 30 days of delivery for a full refund or exchange. Some exclusions may apply (e.g., custom-made or final sale items). Q: How do I start a return? A: Please contact our customer service team at [hzsyhsm@gmail.com] with your order number. We will guide you through the simple return process and provide you with a return authorization and instructions. Q: How long does it take to process a refund? A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.
SHIPPING & DELIVERY
Q: What are your shipping options and costs? A: We offer several shipping options, including standard and expedited delivery. Shipping costs are calculated at checkout based on your location, the items' size and weight, and the chosen delivery speed. Q: How long will it take to receive my order? • Domestic: Standard shipping typically takes 3-7 business days. • International: Delivery times vary by destination, generally ranging from 7 to 21 business days. Please note that customers are responsible for any applicable customs duties or import taxes. Q: Do you ship internationally? A: Yes, we ship to many countries worldwide. You can enter your address at checkout to see if we deliver to your location and the associated costs. Q: Can I track my order? A: Yes! Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.
